Veronica
Boxberg Karlsson
Veronica Boxberg Karlsson
Veronica is the founder of MSPA Europe/Africa, the trade organization for mystery shopping in Europe, and board member of MSPA Global. Veronica has written several books about mystery shopping for managers and employees, which are translated into 25 languages. Veronica is also the co-author of books about sales, service, and leadership. She has more than 40 years of experience gained in leading positions in the service industry, and several years as a buyer of mystery shopping services. Veronica has received many awards during the years; MSPA Hall of Fame, the Company Leader of the Year and Better Business has been recognized as a Gazelle company, one of the fastest growing companies in Sweden.
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Lina
Schölin
Lina Thomasdotter Schölin
Lina is CEO at Better Business. She has more than 20 years experience of developing mystery shopping programs for clients, nationally as well as internationally. She has a MBA from Stockholms Universitet, an university degree in project management, and market economist from IHM Business School. Lina is co-author of the first book about mystery shopping for employees. The books are available in 25 languages.
Jan
Gunnarsson
Jan Gunnarsson
Jan Gunnarsson is the founder of VÄRDSKAPET ("Hostmanship" in English), a company that supports managers and employees to develop including, open, and welcoming companies and destinations. Jan is author of eight boks about hostmanship, treatment, service, co-operation and leadership. Jan is one of the most engaged speakers in Sweden and he has inspired his audience in more than 1800 occations in Sweden and Internationally. Jan is trained as a teacher in compassion at Stanford University, USA and has joined training programs in personal leadership at Harvard Business School.
The new book about Mystery Shopping (2023)
Authors: Veronica Boxberg Karlsson and Lina Schölin Editor: Jill Spencer
www.mysteryshoppingbooks.com
Translators:
Websites:
AR
CN
NL
FR
HR
SE
SR
Arabic
Mandarin
Dutch
French
Coratian
Swedish
Serbian
CustomeX
Youplus
Mulit Value
Multi Value
Heraklea
AB BÄTTRE AFFÄRER
Smart + Research
The employee's guide to Mystery Shopping (2013-2019)
Authors: Veronica Boxberg Karlsson and Lina Schölin Editor: Harvey Gilbert
AR
CN
CZ
DA
DE
EN
ES
FR
GR
HR
IN
IS
IT
JP
KO
LO
NL
PL
PT
RO
RU
SE
SL
SR
UP
Arabic
Mandarin
Czech
Danish
German
English
Spanish
French
Greek
Croatian
Hindi
Islandic
Italian
Japanese
Korean
Slovakian
Dutch
Polish
Portugese
Romanian
Russian
Swedish
Slovenian
Serbian
Ukrainian
CustomeX
Force Research
Market Vision
AB Bättre Affärer
Grainne
AB Bättre Affärer
Clienteindiscreto
Top Level Services
Globallink
Heraklea
Onion Research
Better Business, Island
KOI
Ajis-group
FRMS
Market Vision
Multi Value
Qualyto
Pentaudis
The Consultants
Nextep
AB Bättre Affärer
Skrivnostni Nkup
Smart + Research
4 Service